DIAGNOSTIC Descision support
A system for guiding you in your diagnostics
Master Diagnostics with Unrivaled Accuracy:
Diagnostic Assistance delivers industry-leading diagnostic precision, optimizing garage throughput and technician performance for first-time fixes.
End Diagnostic Inefficiencies:
Complex vehicle faults erode profits, disrupt schedules, and undermine technician confidence. Misdiagnosis wastes hours, inflates costs, and drives customer complaints. In a skills crisis, biased shortcuts and outdated methods leave garages and technicians exposed. You deserve better, Diagnostic Assistance helps you achieve better.
Your Solution for Diagnostic Excellence:
Diagnostic Assistance is the system trusted by elite garages. Anchored in our #4rights philosophy—measure the right thing, the right way, at the right time, with the right tool—it eliminates biases, prevents costly rabbit holes, and halts unnecessary parts replacements, with a community of professionals dominating diagnostics.
Function
Proven Case-Based Diagnostics: Guides technicians to root causes with a structured, bias-free framework for consistent first-time fixes.
#4rights Precision: Ensures flawless diagnostics with the right tool, timing, and methodology.
Adaptive Intelligence: Surpasses the effectiveness of simple static TSBs with dynamic decision support for complex faults.
VRM-Powered Insights: Provides vehicle-specific accuracy fueled by big data from proven technician outcomes.
De-Biasing Decision Support: Eradicates biases for faster, high-volume first-time fixes, elevating efficiency.
Elite User Community: Connects top professionals to share cases and drive continuous improvement.
FORGED from experience
Built by Industry Pioneers. Forged by TechTopics’ 40 years of hands-on diagnostic expertise, Diagnostic Assistance stems from 1000s of cases and real-world observations.
Our experts analyzed success and failure modes to craft a system that bans biases, enforces best practices, and ensures right-first-time results.
Praised as a “game changer” by top users, it’s the choice of industry leaders.
Take Control Today. Elevate your garage with Diagnostic Assistance. Secure your advantage and join the elite fixing cars faster and smarter.
transformative system
Diagnostic Assistance transforms your garage by maximizing profits through high-volume first-time fixes that boost throughput and eliminate comebacks.
It optimizes technician performance, enhancing skills and confidence in a skills crisis with real-time learning, while streamlining operations to eradicate scheduling chaos and deliver superior customer outcomes.
Built on a proven system, it empowers you to dominate the complexity of today’s advanced vehicles with unmatched diagnostic precision.
guidance:
Supports technician descision making from symptom analysis to root cause discovery with a structured, bias-busting framework, ensuring timely diagnostics and improved first time fix rate.
Prescision:
Helps eliminate biases to produce more first-time fixes and in a shorter time frame. Grows technician confidence and helps enhance workshop efficiency.
Intelligence:
Prescision powered to vehicle-specific system level through application of big data, automotive algorithms and machine learning. The case infrastructure empowers efficiency by leveraging previous successes.
DYNAMIC:
More effective than simple flowcharts and TSBs due to adaptive logic and dynamic decision support. Diagnostic Assistance thrives where flowcharts fall short and TSBs draw a blank.
4rights®:
Our Diagnostic Assistance system supports flawless diagnostics by guiding the techncian to measure the right thing, the right way, at the right time, with the right tool. The #4rights® way is the best way.
community:
Community driven. Quality garages and professional technicians, working together. Solving problems and fixing more cars faster, together. Share cases, solve challenges, support each other and grow: Far stronger as a community.
Case by case
Diagnostic Assistance helps independent garages structure and manage their diagnostics workflow to achieve first-time fixes, preventing misdiagnosis, wasted time and increased frustration, by reducing technician biases during diagnostic descision making.
Our unique case centric process guides technicians through the intended steps of the diagnosis, suggesting next steps and recording progress along the way.
assisting your diagnostics
Diagnostic Assistance helps independent garages structure and manage their diagnostics workflow to achieve first-time fixes, preventing misdiagnosis, wasted time and increased frustration, by reducing technician biases during diagnostic descision making.
Diagnostic Assistance will dramatically increase your efficiency & provide you with solid solutions to diagnose the root cause of vehicle issues.
change is coming to your vehicle diagnostics
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Optimize Technician Performance:
Elevate knowledge and confidence with Diagnostic Assistance’s real-time learning, mastering diagnostics in a skills crisis.
Drive consistent first-time fixes with de-biasing decision support, boosting technician success and garage reputation.
Unleash Collaborative Excellence:
Harness a thriving community of top professionals to share cases and solve complex faults faster, elevating your garage’s reputation.
Secure Bias-Free Precision:
Eliminate diagnostic biases with patented protocols, ensuring every fix is right the first time, every time.
Enhance profitability and technician confidence by delivering flawless diagnostics with unmatched accuracy.
Maximize Profits:
Boost profitability and customer satisfaction by delivering faster, right-first-time fixes with precision and efficiency
Conquer Complexity:
Master today’s advanced vehicles with Diagnostic Assistance’s unique, intelligent diagnostic descision support system, delivering first-time fixes with unmatched precision.
Streamline Operations:
Eradicate scheduling chaos with Diagnostic Assistance’s de-biasing decision support, ensuring seamless garage workflows.
Cases
Case-based hypothetical deductive framework with expert-driven diagnostic guidance.
power
Proprietary algorithms allied to big data leads to efficient next-step process and root cause analysis.
Intelligence
Augmented workflow through decision-support with adaptive protocols.
community
Case based architecture promotes internal and external collaboration for help with solving even the most complex or strangest of faults.
context
Vehicle lookup for specific case context like systems, DTC arrays, components and tests and faults.
grow
Just-in-time learning, guidance and support framework to help develop young or less experienced technicians in their diagnostics.
* please note that this site may show product screenshots which differ slightly from the current release version.